Return Policy
Pure Body English Organics Return & Refund Policy
At Pure Body English Organics, your satisfaction with our natural and organic skincare and haircare products is our top priority. We strive to create high-quality products that you'll love.
Our 30-Day Satisfaction Guarantee
If you are not 100% satisfied with your Pure Body English Organics purchase, you may return the item(s) within 30 days of your purchase date for a full refund. We will not accept returns where there is more than 20% of the product missing.
How to Initiate a Return:
To request a return or exchange, please follow these simple steps:
- Contact Us: Email our Customer Happiness Team at BodyEnglishOrganics@gmail.com within 30 days of your purchase.
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Provide Information: In your email, please include:
- Your Order Number
- The product(s) you wish to return or exchange
- The reason for your return (this helps us improve!)
- Return Instructions: Our team will respond promptly with detailed instructions on how to return your item(s).
Conditions for Returns:
- This policy applies to products purchased directly from purebodyenglishorganics.com.
- For multiple purchases of the same product, our guarantee is valid only on the first item.
- We recommend returning products in their original packaging, though it is not strictly required if the product itself is the issue.
- Refunds will be processed to the original method of payment.
- Please allow up to 10 business days for the refund to appear on your statement after we confirm receipt of your returned item(s).
Damaged or Incorrect Items:
If your order arrives damaged, defective, or incorrect, please contact us immediately upon receipt. We will arrange for a replacement or a full refund, and we will cover any associated return shipping costs.
Questions?
Our Customer Happiness Team is here to assist you! If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact us at BodyEnglishOrganics@gmail.com